Refund & Exchange Policy


At QUEST NEST, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, or different from what you ordered, we provide an exchange option subject to the terms below.

Eligibility for Returns & Exchanges

  • Exchange requests must be submitted within 7 days of receiving your order.

  • Items must be unused, unworn, unwashed, and in their original condition, with all original tags and packaging intact.

  • Items that have been altered, washed, damaged, or otherwise modified after delivery are not eligible for exchange.

  • Sale, clearance, discounted, or promotional items are considered final sale and are only eligible for exchange if the item arrives damaged or defective.

  • Items returned without the original tags or packaging may not qualify for an exchange.

How to Request an Exchange

  1. Contact QUEST NEST Customer Support through our official WhatsApp or email within 7 days of receiving your order.

  2. Provide your Order Number along with clear photos or a video showing the issue with the product.

  3. Our team will review your request and confirm whether the item qualifies for an exchange.

  4. Once approved, securely pack the item in its original packaging and keep the product in the same condition in which it was received.

  5. Depending on the circumstances, we may arrange a reverse pickup or provide instructions for sending the item back to our designated return address.

Refunds & Store Credit

  • Where applicable, refunds may be provided as store credit or a voucher, subject to our verification and approval.

  • Store credit or vouchers may be valid for 6 months from the date of issue.

  • Cash refunds are generally not available for change-of-mind purchases.

  • A cash refund may be considered if the ordered item is completely out of stock and no suitable replacement is available, or where a confirmed defective item cannot be replaced.

  • Shipping and delivery charges may be non-refundable unless the issue was caused by an error or defect attributable to QUEST NEST.

Important: Customers are encouraged to record a clear unboxing video immediately after receiving their parcel. This may be required to verify claims regarding damaged, missing, or incorrect items.